Privacy terms and conditions

#### Privacy terms and conditions

Privacy terms and conditions

Techneco Energiesystemen B.V., (‘Techneco’), located at Kleveringweg 9, 2616 LZ Delft, is responsible for the processing of personal details as stated in the privacy statement.

Contact information

https://techneco.nl
Kleveringweg 9
2616 LZ Delft
Nederland<
+31(0)15-2191000

Personal information

Techneco processes your personal details if you are using our services and/or you are providing it to us. Below you find a list of the personal details that we use as a result of your visit to this website:

  • IP-address,

  • Details about your activity on our website,

  • Web browser and type of device.

  • In addition, we process the data that you actively provide to us as part of our services. For instance as a result of a (online) quotation request, creating an account on one of our online services and/or by phone and e-mail correspondence.

    Examples are:

  • First and last name,
  • Address,
  • Phone number,
  • E-mail address.
Exceptional and/or sensitive personal information

Techneco does not collect exceptional personal information. In addition, our services do not intent to collect data of users younger than 16 years old, unless we have permission from parents or guardians. However, we can not monitor if a visitor is older than 16 years old. If you are convinced that we collected personal data from a minor without permission, then you can contact us via info@techneco.nl so that we can delete the corresponding data.

Basis and purpose of data processing

Techneco processes your personal details for the following goals:

Because of legitimate interest:
  • To establish an agreement
  • To finalize your payment
  • To deliver products and services purchased by you
  • To contact you if needed to perform our services and/or to inform you about modification to services and products that you purchase from us.
Based on (explicit) consent:
  • To send our newsletter and/or advertising brochure
  • To provide you with our online services and personalized access
  • As part of the service/monitoring agreement of your system
Based on legal foundation:
  • Data we need in order to meet legal obligation, e.g. tax returns
Automated decision making

Techneco does not make automated decisions (decisions made by computer software or systems with no further monitoring by an employee of Techneco) about matters that could have (considerable) consequences for individuals.

Storage period

Techneco does not store your personal data longer than strictly necessary in order to realise the goals for which your data is collected. We apply the following storage period for the next (categories of) personal data:

  • Data about activity on our website (26 months)
  • Name and contact info as given for an online quotation request (12 months),
  • Address information belonging to a by us supplied product in combination with the service/monitoring agreement (till 2 years after termination of the agreement),
  • Name and contact information after purchase of one of our products (max. 25 years)
Sharing personal data with third parties

Techneco only shares personal data with third parties when this is strictly necessary for implementation of the agreement or to meet possible legal obligations. In addition, Techneco B.V. can provide a third party with personal data when explicit permission is given. In doing so, the name of the third party will always be mentioned in the permission application.

Affiliated installers

To release an online quotation so that the installers from your region can contact you for the installation of the product and/or service requested by you.

Housing corporations

To provide services linked to performance monitoring and insight into the performance of our products installed in your house/building. We close an agreement with companies, commissioned by us, who process your data in order to guarantee the same level of protection of your personal data. Techneco remains responsible.

Cookies

Techneco uses only technical, functional and analytical cookies that do not violate your privacy. A cookie is a small text file that will be saved on your computer, tablet or smartphone at your first visit to our website. The cookies we use are necessary for the technical functioning of our website and your user convenience. They ensure that the website works properly and for example saves your user settings. In addition, it allows us to optimize our website. You can unsubscribe from cookies by going to your browser settings and make sure it does not save the cookies. Furthermore, you can delete previous saved information via the browser settings.

View, manage and delete details

Your can request Techneco to view, correct or [LW1] delete your personal details in the following manner: We will fulfil your request to delete your details provided that there are no legal obligations or other valid reasons why we require to keep your details. Objections to the handling of personal details by the group companies of Techneco may also be addressed to Techneco. Requesting the application of these right can be addressed to info@techneco.nl or by post to Techneco Energiesystemen B.V., Kleveringweg 9, 2616 LZ Delft, entitled ‘personal details’.

Security and data breaches

Techneco takes the protection of your personal details seriously and takes suitable measures to prevent misuse, loss, unauthorised access, undesired release and unauthorised modification. If you are under the impression that the detail protection is compromised or there are indications of misuse, contact our customer service of send an e-mail to info@techneco.nl In case of a data breach, of which Techneco is the responsible controller and/or has legal obligation, we will report it to the ‘Autoriteit persoonsgegevens’ (Authority Personal Details). If the data breach is the (probable) reason for high risk regarding the privacy of the person involved then we will attempt to contact that person via e-mail, letter or telephone.

Other

We keep the right to edit these Privacy terms. The current version [LW2] of these Privacy terms are easily accessible via our website www.techneco.nl. Techneco advises to regularly consult the page to see if modifications are implemented. These Privacy terms are last updated on the 24th of May 2018.